General info

If you have any questions or comments about our products, please don’t hesitate to contact us at info@nonahandbags.comWe care about our products and our customers very much - we will be happy to help you!

Local (pick-up)

Local customers are very welcome to stop by our home atelier in Rotterdam (NL) to have a look at our bags, custom leather options and jewelry - send us an email or DM on Instagram. We'd love to meet you!

Customers from Holland and Belgium also have the option to pick up their order for free at our home atelier in Rotterdam, Kralingen. Choose 'local pick-up' at out website check-out and we'll contact you within 24h after placing your order to schedule a pick-up date.

Payment 

We offer multiple payment options by creditcard or debit card. Please find all payment options below:

- Visa, Mastercard, AMEX, Apple Pay

- iDEAL, Bancontact, SOFORT Banking, Belfius Direct Net, KBC/CBC Payment Button, Giropay

For giftcards or custom items please get in touch with us via email to place your order: info@nonahandbags.com. Payments for giftcards or custom orders can be made via bank transfer or can be payed in cash. 

Taxes 

Please note that all prices shown on the website include 21% VAT. If you're a customer within the EU, the VAT rate from your country will be applied in the webshop check-out. If you are a customer shopping from outside of the EU, the price of the item(s) will be calculated without VAT at the website check-out; when you have filled in your address information. 

Invoicing

If you are a Dutch customer and you want an invoice of your order - please send us an email with your company details and we will send you an invoice.

For customers who want to place an order with a VAT number (within the EU but outside NL), please contact us on info@nonahandbags.com to place your order instead of placing your order via the website. This option is not available yet at our check-out!

Shipping

We strive to ship all handbag orders asap, with a maximum of 3 working days. If we have a lot of orders to process, we prefer to collect the shipments over a couple of days and ship them all at once.

Most of our jewelry is in stock. In case the items are not in stock, the jewelry will be made to order; please then allow a maximum of 7-10 days to get your order ready. 

If you've placed an order for a handbag and jewelry; we'll wait with shipping out your order until all items are ready.

With every order; you'll receive an email update with shipping information once your order is ready to go.

We are a very small company and we prepare and pack all the items ourselves. If we are in any way delayed to ship your order, we will contact you as soon as possible after placing the order to inform you about the extended shipping time.

Sold out and pre-order

Because we want to avoid overproduction, we only produce small quantities every time we release or re-stock a design or color. Once a color is sold out, we will do our best to restock the item as soon as possible. If you have your eye on a sold out item, please get in touch at: info@nonahandbags.com for more information or if you want to place a pre-order. Please note: this applies to our core collection. If you're interested in a sold out limited edition bag, please find info below about custom orders.

For pre-orders we ask a down payment of 50% via bank transfer. The other 50% of the payment and shipping costs will be completed when your order is ready to be shipped.

Custom requests

If a limited edition color is sold out, you can reach out to us about a custom order via info@nonahandbags.com. We can tell you if it's possible to purchase more leather in this particular color - if so, we can make this bag especially for you in our own atelier. 

If you prefer one of our bags in a color that we don't offer, you can also reach out to us for a custom request. We'll do our best to find the color you desire in our local leather shop. Custom requests will be handmade in our own atelier and have different prices than our core collection. We offer the following models to be custom made:

FANNY PACK: €240,-

BOX BAG: €255,-

TRIANGLE BAG: €265,- or €270,-

BUCKET BAG: €260,-

IPHONE BAG: €130,-

Get in touch for more info: info@nonahandbags.com or send us a DM on Instagram. 

Please note that we currently can't take custom orders until April '22, due to a full schedule. 

Gift cards

If you would like to purchase a gift card for someone, please contact us at info@nonahandbags.com to arrange a personal gift card! 

You can choose any amount you want to spend and we will provide you with a digital card (that can be printed or forwarded digitally) that states the amount it is worth, the name of the receiver and comes with a personalized code that can be applied in our webshop check-out.

Gift cards can't be purchased through the webshop, only via email. Payments can be made via bank transfer. Once we've received your payment, the webshop code will be activated! 

 

Order cancellations

Order cancellations must be made before the order has been shipped (preferably within 24h) to receive a full refund including shipping costs. 

Returns

If you are not completely satisfied with your order, NONA will accept returns within 14 days of you receiving the order. In case you wish to return your order, please contact us at info@nonahandbags.com for further instructions. To receive a full refund, all items must be returned unused and in the same condition as they were received. Refunds will only be given for the item itself, excluding shipping costs. Please note that the return of the purchase is at the expense and risk of the customer. We cannot be held responsible for any items that were lost during the return process. NONA will commit to refund your purchase within 30 days of receiving the returned items. 

Faulty items

If your item was faulty at the moment of receiving it, please contact us immediately at info@nonahandbags.com so we can take care of the issue.

Company details

NONA

+31 (0) 6 42 35 28 73

KVK: 78552494

BTW: NL003346988B46