General info
If you have any questions or comments about our products, please don’t hesitate to contact us at info@nonahandbags.com. We care about our products and our customers very much - we will be happy to help you!
Local (pick-up)
Local customers are very welcome to schedule a studio visit with us in Rotterdam (NL). Have a look at our bags, try them on or take a look at custom leather options and jewelry - send us an email or DM to book an appointment. We'd love to meet you!
Dutch customers are given the option (in our webshop check-out) to pick up their order for free at our atelier at De Achtertuin, Oostzeedijk 108, Rotterdam. Select 'local pick-up' instead of shipping and we'll contact you via email within 24h after placing your order to arrange a pick-up date.
Payment
We offer multiple payment options by creditcard or debit card. Please find all payment options below:
- Visa, Mastercard, Maestro, AMEX
- Apple Pay, Google Pay, Shopify pay
- iDEAL, Bancontact
For customized giftcards or custom items please get in touch with us via email to place your order: info@nonahandbags.com. Payments for giftcards in personalized amounts or custom orders can be made via bank transfer or can be payed in cash or via payment request at pick-up.
Taxes
Please note that all prices shown on the website include 21% VAT. If you're a customer within the EU, the VAT rate from your country will be applied in the webshop check-out after entering your address. If you are a customer shopping from outside of the EU, the price of the item(s) will be calculated without VAT at the website check-out; after you have filled out your address information.
Invoicing
If you are a Dutch customer and you want an invoice of your order - please send us an email with your company details and we will send you an invoice.
For customers who want to place an order with a VAT number (within the EU but outside NL), please contact us on info@nonahandbags.com to place your order instead of placing your order via the website. This option is not available yet at our check-out.
Shipping
Momentarily we ship out orders twice a week. We save up shipments over a few days, so we can ship them all at once. Orders are shipped within a maximum of 4 business days.
Most of our jewelry is in stock. In case the items are not in stock, the jewelry will be made to order; please then allow a maximum of 7-10 days to get your order ready.
If your item is made to order (it will tell you in the product description), we will contact you via email after placing the order to inform you about the expected production lead time.
If you've placed an order for multiple items, including an item that has to be made to order; we'll wait with shipping out your order until all items are ready.
With every order, you'll receive an email update with shipping information once your order is ready to go.
We are a small company and we prepare and pack all the items ourselves. If we are in any way delayed to ship your order, we will contact you as soon as possible after placing the order to inform you about the extended shipping time.
Sold out and pre-order
Because we want to avoid overproduction, we only produce small quantities every time we release or restock a design or color. Once a color from our core collection is sold out, we will do our best to restock the item as soon as possible. If you have your eye on a sold out item, please get in touch at: info@nonahandbags.com for more information or if you want to place a pre-order.
For pre-orders we ask a down payment of 50% via bank transfer. The other 50% of the payment and shipping costs will be completed when your order is ready to be shipped.
Custom requests
Our production schedule for custom orders is fully booked. We cannot take any new requests for the time being.
The leather for custom requests is mostly leather that is handpicked at our local leather store after discussing your color wishes. These leathers are often leftover/dead stock hides - that’s why we can only make one or a few bags out of each piece of leather. Please note that these type of requests usually take up a longer period of time since it requires a trip to the leather store and personally finding you the right leather.
The leather used for these custom orders is different from the leather that is used for our core collection available in our webshop.
We always have some leather options directly available in our atelier. At the moment we have available: a vegetable-tanned black leather, a dark grained red/aubergine, a cool mustardy yellow. For smaller bags like the Box Bag, we have some more color options from leftover pieces of leather.
Custom orders made from leather that we have available in our atelier can sometimes be scheduled sooner, please ask us about the possibilities or schedule a studio visit in Rotterdam.
You can reach out to us about a custom request via info@nonahandbags.com
All custom orders are handmade in our own atelier in Rotterdam (NL) and have different prices than our core collection. We offer the following models to be custom made:
FANNY PACK: €260
BOX BAG: €260
BANANA BAG XS: €260
BANANA BAG XL: €300
SLOUCHY SHOULDER BAG: €265
POCKET BAG: €330
POCKET BAG XL: €345
TRIANGLE BAG: €265
BUCKET BAG: €270
IPHONE BAG: €135
(NEW) XL CROSSBODY BAG: €395
(NEW) M CROSSBODY BAG: €365
(NEW) TRIANGLE MESSENGER BAG: €335
(NEW) SLOUCHY TOTE BAG: €350
Please note that custom orders have a production lead time of 4-6 weeks, after being confirmed and the pre-payment has been made. If you place a custom order, we'll inform you about the estimated production time of your order.
For custom orders we ask a pre-payment of 50% via bank transfer as a confirmation of your order. We’ll start with the production of the bag when we have received the pre-payment. The other 50% of the payment and shipping costs can be completed when your order is ready to be shipped.
Gift cards
Looking for the perfect gift? We now have digital gift cards available in our webshop.
Because we don’t always have our core collection bags in stock at every time, a gift card might be the perfect gift. Save your voucher for when new items arrive or use it to place a pre-order for your favorite sold-out bag.
E-cards are now available in the webshop for €100, €150 and €200. For tailored amounts please reach out to us via email: info@nonahandbags.com
E-card will be sent to your email address within 12h after placing the order and contains a personalized code that can be used in our webshop check-out. Our gift cards don't expire.
Order cancellations
Order cancellations must be made before the order has been shipped (preferably within 24h) to receive a full refund including shipping costs.
Returns
If you are not completely satisfied with your order, we accept returns within 14 days of you receiving the order. In case you wish to return your order, please contact us at info@nonahandbags.com for further instructions. We can provide you with a return shipping label (only available for EU orders). Please note that refunds will only be given for the item itself, excluding shipping costs. We will hold an amount of your refund to cover the shipping costs.
To receive a full refund, all items must be returned unused and in the same condition as they were received.
The return of the purchase is at the expense and risk of the customer. We cannot be held responsible for any items that were lost during the return process. NONA will commit to refund your purchase as soon as possible, within a maximum of 30 days, after receiving the returned items.
Faulty items
If your item was faulty at the moment of receiving it, please contact us immediately at info@nonahandbags.com so we can take care of the issue.
Wholesale
For wholesale inquiries please get in touch with our sales agency Studio Hotstuff.
Company details
NONA
Oostzeedijk 108
De Achtertuin
3063 BG, Rotterdam
+31 (0) 6 42 35 28 73
KVK: 78552494
BTW: NL003346988B46