Shipping & Returns
Summer break notice: our office is closed from 20/07 - 04/08. Most orders are shipped within 2 business days from our fulfilment partner's warehouse. If your order includes items shipped from our own office, we'll notify you and dispatch it after 04/08. During this period we don't process exchanges. Please place a new order if you'd like to exchange an item. Returns are extended to 30 days and will be processed after 04/08. Thank you for your patience and have a wonderful summer!
Delivery times
Netherlands
1-2 business days
UK
5-7 business days
Belgium
1-3 business days
Other EU + Switzerland
3-5 business days
France, Luxembourg, Germany
2-4 business days
Outside EU
7-14 business days
Shipping costs
Netherlands
€8,50
Belgium, Germany
€9,50
Austria, Czechia, Denmark, France, Ireland, Italy, Luxembourg, Poland
€15
Albania, Australia, Bosnia, Canada, China, Croatia, Estonia, Hong-Kong, Iceland, Latvia, Lithuania, Macedonia, Malta, Mexico, Monaco, Montenegro, Morocco, Norway, Philippines, South-Africa, South-Korea, Switzerland, Turkey, United Kingdom
€25
Bulgaria, Finland, Hungary, Greece, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
€20
Cyprus, India, Japan, New-Zealand, Singapore, Taiwan, Thailand, Ukraine
€30
United States
€40
Duties & custom fees
Duties, customs fees, and import taxes for deliveries outside the EU are not included in our product prices or shipping costs. These charges are determined by your country’s customs authority and must be paid by the recipient upon delivery. We recommend checking your local import rules so you know what to expect.
Returns
We have an extended return period of 30 days in July and August. Our office will be closed between 20/07 - 04/08. Return requests received in this period will be processed after 04/08. Thank you for your patience.
If you are not completely satisfied with your order, we accept returns within 14 days of you receiving the order. In case you wish to return your order, please contact us at info@nonahandbags.com for further instructions. We can provide you with a return shipping label (only available for EU orders). Please note that refunds will only be given for the item itself, excluding shipping costs. We withhold an amount of your refund to cover the shipping costs.
To receive a full refund, all items must be returned unused and in the same condition as they were received.
The return of the purchase is at the expense and risk of the customer. We cannot be held responsible for any items that were lost during the return process. NONA will commit to refund your purchase within a maximum of 30 days, after receiving the returned items.
Order cancellations
Order cancellations must be made within 24h of placing the order - before shipping - to receive a full refund. You can submit an order cancellation request via the form below or contact us at info@nonahandbags.com to cancel your order.
